CONVEOLA NIGERIA LIMITED PRIVACY POLICY
Welcome to Conveola Nigeria Limited, we take the protection of your privacy and personal data in an open and transparent manner. We are committed to protecting the privacy of our customers and ensuring that personal data is processed lawfully, fairly and securely in accordance with the Nigerian Data Protection Act 2023 and regulations issued by the Nigeria Data Protection Commission.
This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you use our fuel card services, mobile application, website and related services in Nigeria.
- Information We Collect
We may collect and process the following categories of data:
- Personal Data
- Full name
- Date of birth
- Phone number
- Email address
- Residential or business address
- Valid means of identification (where legally required)
- Vehicle Information: Vehicle registration, make and model
- Corporate & Account Data
- Company name and CAC registration details
- Fleet information
- Fuel card numbers and account identifiers
- Evidence of company’s tax payment
- Transaction history (fuel type, volume, date, location)
- Billing, payment, and invoicing information
- Personal & Corporate Data
- Financial information: bank account details and payment history
- Transaction data: fuel purchases, location, and time
- Correspondence: Records of your communication with our customer service team
- Technical & Usage Data
- IP address
- Device and browser details
- Login records
- Cookies and platform usage data
- How We Collect Your Information
- Directly from you: When you apply for a card, use our services, contact our support or participate in surveys
- When you use our website, app or fuel card at partner stations
- From third parties: Such as your employer (for corporate accounts), credit bureaus, financial institutions for verification and fraud prevention agencies.
- From publicly available sources
- Purposes and Legal Basis for Processing
We process personal data based on one or more of the following lawful bases:
- Performance of a contract: To issue and manage your fuel card, process transactions, provide customer support and fulfill our agreement with you
- Compliance with Legal and/ or Regulatory obligations: To comply with anti- money laundering (AML) laws, tax regulations, CBN directives and other statutory requirements
- Legitimate interests: For fraud prevention and security, credit risk assessment, business administration and improving our services
- Consent: For direct marketing communication (e.g. SMS, email about promotions). You may withdraw your consent at any time.
- How We Use Your Information:
– To issue, manage and administer your fuel card account
– To verify your identity and prevent fraud
– To authorise, process fuel purchases, monitor transactions and send statements
– To provide customer support
– To develop and improve our products, service efficiency and security
– To offer tailored promotions and services
– To comply with Nigerian laws and regulatory requirements
– For direct marketing (only with your prior consent)
- Sharing Your Information:
We do not sell or trade personal data, information may be shared with
– Partner fuel stations and partners for service delivery: To authorize and process your transactions at retail outlets.
– Financial Partners: Banks and licensed payment processors and credit bureaus.
– Corporate Clients: If you are an end- user under a corporate account, aggregated or individual transaction data may be shared with your employer for fleet management and reimbursement purposes.
– Regulatory Authorities: As required by law (e.g. NFIU, CBN, NRS or state internal revenue services)
– Service Provider: IT hosting, cloud services, customer support and analytics providers under strict confidential agreements.
– Law Enforcement: Where required by a court order or other legal mandate.
All third parties are contractually obligated to protect your data.
- Data Security:
– We implement robust security measures to protect your data
– We ensure our third-party providers do the same
Generally, we apply appropriate technical, administrative and physical safeguards to protect personal data against unauthorized access, loss alteration or disclosure. Access to data is limited to authorised personal only.
- Data Retention:
Personal data is retained only for as long as necessary to:
- Fulfil contractual obligations
- Meet statutory, tax, and regulatory requirements
- Resolve disputes and enforce agreements
- Your Data Protection Rights
Under Nigerian data protection laws, you have the right to:
- Access a copy of your personal data
- Request correction of inaccurate data
- Withdraw consent (where processing is consent-based)
- Request deletion of data, subject to legal obligations
- Restrict the processing of your data
- Lodge a complaint with the Nigeria Data Protection Commission
- Cookies and Digital Platforms
Our website and mobile applications may use cookies to enhance functionality and user experience. You may disable cookies through your browser settings, though some features may be affected.
- Marketing
We will only send you promotional materials if you have given explicit consent. Every marketing communication will include an easy way to opt- out.
- Cross-Border Data Transfers
Where personal data is transferred outside Nigeria, we ensure such transfers comply with Nigerian data protection laws and that adequate safeguards are in place.
- Changes to This Policy:
We may update this policy to reflect changes in our business or regulatory requirements, from time to time. Any update will be published on our website.
By using our services, you agree to the terms of this Privacy Policy.
- Contact Us:
If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer at https://conveola.com/contact/
